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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31300
Experience:  Over 5 years in practice
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I am with orange mobile,i pay over £20 a month for the sim

Customer Question

Hello.i am with orange mobile,i pay over £20 a month for the sim card.i have not had a signal for about a month i am still being charged,i have rang them twice but they are of no help.i want to cancel my contract to do so would cost me over £200.i am 78 and at a loss what to do.would i legally be in the right to cancel my orange direct debit ?.thank you.
Submitted: 12 months ago.
Category: Law
Expert:  Jo C. replied 12 months ago.

Does the phone not work anywhere?

Customer: replied 12 months ago.
i mostly use it indoors,very rare outdoors.since problem i have not used mobile outdoors.
Expert:  Jo C. replied 12 months ago.

Did they guarantee that it would work at home?

That would not be usual?

Customer: replied 12 months ago.
do not want live phone call,i am very concerned about the cost to me.
Customer: replied 12 months ago.
i am very sorry, i am signing off now.
Expert:  Jo C. replied 12 months ago.

Ok. So you don't need an answer?