Hello my name is ***** ***** I will help you with this.
Did you tell them this money was going into the account please?
Ok. You need to make a formal complaint, you can go here:
They will investigate the matter and report back to you.
If you are still not satisfied then you can go to the Ombudsman. They offer a free, independent service at:
That should resolve matters for you.
Can I clarify anything for you about this today please?