The first thing to do is to get the meters taken out. That will stop the standing charge.
I find it absolutely bizarre that whilst their internal guidelines are not legally binding, they haven’t provided you with them.
If you don’t pay the costs, obviously, they will cut the electricity off which doesn’t bother you because you don’t use it.
They will then take you to court and will be for the court to decide.
The ombudsman decision is binding on the electricity company but it’s not binding in law.
In circumstances like this, it might be an idea to write to the to tell them that regardless of what the Ombudsman is said, you have no intention of paying the standing charges and that if they feel that you are obliged to pay it, they should take you to court and you will defend the action and the judge will ultimately decide whether there is an agreement in place or not.
If you don’t do that, this matter could go rumbling on for years.
Can I clarify anything for you?
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