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Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31300
Experience:  Over 5 years in practice
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How do I stand if my Camera going to Canon gets totally

Customer Question

How do I stand if my Camera going to Canon gets totally destroyed in transit by UPS?
I had to send my camera to Canon Repair Centre, Canon sent me the via e-mail the postage label with UPS, on delivery to Canon the camera got smashed to bits causing £2000.00p worth of damage and now UPS say they will not pay for the repair because the packing was not sufficient however the camera was in a cardboard box with packing around it and I taped up the packed with proper package tape and tape that had FRAGILE on it wrapped around it.
Canon say that it is beyond economical repair and have offered me a second hand camera but it will cost £1100.00p to purchase.
Submitted: 11 months ago.
Category: Law
Expert:  Jamie-Law replied 11 months ago.

Hello my name is ***** ***** I will help you with this,

Was it insured please?