Hello my name is ***** ***** I will help you.
Just to be clear, the money is frozen?Is this an unusual amount to have in the account?
Did you tell them in advance of this payment coming in?
You need to write and make a formal complaint. You can do this at:
Freepost Barclays Customer Relations - that is all you need to put.
Once they investigate and if they do not find for you then you can go to the Ombudsman. They offer a free, independent service and can investigate your complaint at: http://www.financial-ombudsman.org.uk/
The only the option is to seek a Court injunction but clearly there is a cost to that.Can I clarify anything for you about this today please?
Sorry for the delay, I do not type very quick! All the best - If I could ask you to rate my answer before you go today, by clicking on the 5 stars or happy face, otherwise the site does not pay me for the time spent with you today. Thank you in advance and good luck!