Hello, my name is***** am a qualified lawyer and I will be assisting you with your question today.
How long ago did this occur?
OK thank you, ***** ***** it with me. I am in court today so will prepare my advice during the day and get back to you at the earliest opportunity. There is no need to wait here as you will receive an email when I have responded. Thank you.
No problem at all
You should have received the mower back – he can’t claim for it and get a refund, then also keep it – he is basically having his cake and eating it. The mower should have been returned to you so that you could have then decided what to do with it – you could have repaired it, sold it as spares, etc. Having issued a refund for the faulty item, the customer would no longer have been entitled to keep it, unless you had agreed otherwise.
So at this stage you can make that clear to them and request that arrangements are made for the item to be returned to you. Remind them that if they fail to do so then you reserve your rights to make a claim against them as well for the return of the mower, or at least its current value which means that if they fail to return it and you win, then they will be ordered to pay an amount to cover its value and overall they will end up with a lot less compensation that they did.
Unfortunately it may be a bit late to involve the current court in this as you should have made it a condition that the money will only be paid on return of the mower, so once you have paid all the money for the refund, you may have to start your own claim to recover the value of the mower back.
I hope this has answered your query. I would be grateful if you could please take a second to leave a positive rating (3, 4 or 5 stars) as that is an important part of our process and recognises the time I have spent assisting you. If you need me to clarify anything before you go - please get back to me on here and I will assist further as best as I can. Thank you
Hello, I see you have read my response to your query. If this has answered your question please take a second to leave a positive rating by selecting 3, 4 or 5 stars from the top of the page. I spend a lot of time and effort answering individual queries and I am not credited for my time until you leave your rating. If you still need further help please get back to me on here and I will assist as best as I can. Many thanks.
Hello, do you need any further assistance or are you happy with the above response? Look forward to hearing from you.