Hi, Thank you for your question and welcome. My name is ***** ***** I will assist you. Has the problem now been fixed? Have you ever had someone independent from the installer come and assess the problem? Kind regards AJ
Hi, Thank you. In order to establish liability for the loss you need to prove that there is an issue with how the system was installed. What I suggest you do is write to them and say that for the last four years the same issue has arisen, they have failed to properly fix and it is time now to consider reinstalling the system. Say to them that if they do not propose proper action to permanently fix the issue, you reserve the right to appoint an independent specialist and charge them for the cost. Do they actually know how to fix bio mass systems? Also in relation to your losses, can you actually quantify these in terms of lost work etc? Did you put them on notice of the time spent? Kind regards AJ
Hi, Thank you. I am afraid you cannot claim in the county court for stress (I appreciate this is frustrating in itself), unfortunately a court will only allow claims for quantifiable loss. You could start by asking for compensation and seeing what their response, you could threaten a court claim on the basis that they have not carried out the service with reasonable care and skill? What I would also do is ensure that any warranty or guarantee for future repairs is assignable to the purchaser of the property.
Hi, Thank you. The worse case scenarios is the whole system has to be replaced. If this affects the value of the house (bare it is not going cause it drop by some massive percentage) then ask the company to install a new system? Or ask them to assign a repair warranty to the buyer. This does happen all the time, some buys a house where not everything is perfect - as long as there is no major subsistence or something that prevents the property from being mortgages - then this issue will not stop the buyer from going through with the purchase.