Hello unfortunately I am in court all week so unable to speak, you can post it on here and I can reply?
Hi there, yes you have the right to get all of the mentioned information, such as copies of letters, dates of correspondence, case number ***** so on. They may have used DX or Royal Mail – it could be either, it does not have to be a specific service but they can tell you that. It is odd that it has taken them nearly a month and they still have not replied – I would hope it is just poor customer service than anything else. I would push them for answers straight away and if necessary complain using their formal complaints procedure which they must have in place.
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