Hello, my name is***** am a qualified lawyer and I will be assisting you with your question today.
What reason exactly have Peugeot provided for not compensating you for this?
Also, what has the seller said in relation to the inconvenience caused?
OK, thank you for your response. I will review the relevant information and laws and will get back to you at the earliest opportunity. There is no need to wait here as you will receive an email when I have responded. Also, please do not responded to this message as it will just push your question to the back of the queue and you may experience unnecessary delays. Thank you.
Many thanks for your patience. As far as the law is concerned, you are only compensated for actual losses incurred as a result of this issue. So obviously it would include repair costs and any other ancillary costs incurred as a result of this issue. So there was a leak on your drive which needed cleaning, you may have incurred petrol costs for the additional driving you had to do but these are all tangible costs and you can claim for them. Sadly the law does not compensate you or stress or inconvenience, such as having to deal with resolving this issue, being stressed about it or taking the time to try and resolve it. Similarly, you cannot force them to issue an apology so this is done at their discretion. I fully understand how this can leave you feeling frustrated and annoyed and looking for additional compensation but from a legal point of view you can just claim for tangible costs and damages, which it appears have been covered in this case.
I'm sorry if this is not necessarily the answer you were hoping for, however I do have a duty to be honest and explain the law as it actually stands. This does mean delivering bad news from time to time. I hope you understand and would be happy to provide any further clarification if needed. If you are still satisfied with the level of service you have received I would be grateful if you could please take a second to leave a positive rating by selecting 3, 4 or 5 starts at the top of the page. Thank you