Thanks for your patience. When you have entered into a contract for work and materials, where the main focus is labour and skill, the Consumer Rights Act 2015 says that the work must be:
· Carried out with reasonable care and skill (to the same standard as any reasonably competent person in that trade or profession);
· Finished within a reasonable time (unless a specific time has been agreed); and
· Provided at a reasonable price (unless a specific price has been agreed).
In addition, any information said or written is binding where the consumer relies on it. This will include quotations and any promises about timescales or about the results to be achieved.
If the trader is not able to complete the work then he should either arrange for someone else to do it or refund you the part of the deposit which has been unused. If you have had some work done already then he can deduct reasonable costs to cover that but if taking this into account there is money left over then he should refund you that and allow you to get someone else to complete the work.
So whilst you cannot force him to arrange for someone else to do the work, you can ask for a refund for any unused portion of the deposit and then proceed with finding someone else to complete the work.
This is your basic legal position. I have more detailed advice for you in terms of the options you have in the event they refuse to give you back any money, which I wish to discuss so please take a second to leave a positive rating for the service so far (by selecting 3, 4 or 5 stars) and I can continue with that and answer any further questions you may have. Don’t worry, there is no extra cost and leaving a rating will not close the question and we can continue this discussion. Thank you