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How long ago did you contact IWA regarding this?
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Hi there, getting the insurance company to change their mind could be rather difficult. Your rights really would have been against the seller, who has unfortunately gone bankrupt. The cover under the insurance could indeed be invalidated if you have not used the correct parts or equipment which has caused the issues. Whilst this may not have been your fault at all, it is neither the insurance company’s so that could well invalidate your cover with them.
To be able to try and change their mind you need to raise a complaint with them sing their formal complaints procedure and pursue it to its full completion. Once you have received their final response you can take this to the Financial Ombudsman who are an independent body which can look at this from a neutral perspective and issue a binding decision.