Hello, my name is***** am a qualified lawyer and I will be assisting you with your question today.
How long ago did you contact IWA regarding this?
Hi there. Thank you for the live phone call request. I am in court for the remainder of today so will prepare my advice in a while and get back to you at the earliest opportunity. There is no need to wait here as you will receive an email when I have responded. Thank you.
Please do provide the information requested so that I can get back to you at the earliest opportunity. Many thanks
Hi there, getting the insurance company to change their mind could be rather difficult. Your rights really would have been against the seller, who has unfortunately gone bankrupt. The cover under the insurance could indeed be invalidated if you have not used the correct parts or equipment which has caused the issues. Whilst this may not have been your fault at all, it is neither the insurance company’s so that could well invalidate your cover with them.
To be able to try and change their mind you need to raise a complaint with them sing their formal complaints procedure and pursue it to its full completion. Once you have received their final response you can take this to the Financial Ombudsman who are an independent body which can look at this from a neutral perspective and issue a binding decision.