Hello my name is ***** ***** I will help you with this.
The law says they must this within 14 days.
Can I clarify anything for you about this today please?
Yes 14 days from date you leave.
You dont have to go through the complaints procedure first no. You can issue now.
Does that clarify?
If this answers your question could I invite you to rate my answer, 5 stars the happy face before you go today, otherwise the site doesn’t pay me for the time spent with you. Thanks in advance!