Hello, my name is***** am a qualified lawyer and I will be assisting you with your question today.
Please provide some more information so that I can advise? Thank you
OK thank you, ***** ***** it with me. I am in court today so will prepare my advice during the day and get back to you at the earliest opportunity. There is no need to wait here as you will receive an email when I have responded. Thank you.
Thanks for your patience. When you have entered into a contract for work and materials, where the main focus is labour and skill, the Consumer Rights Act 2015 says that the work must be:
· Carried out with reasonable care and skill (to the same standard as any reasonably competent person in that trade or profession);
· Finished within a reasonable time (unless a specific time has been agreed); and
· Provided at a reasonable price (unless a specific price has been agreed).
In addition, any information said or written is binding where the consumer relies on it. This will include quotations and any promises about costs, timescales or about the results to be achieved. If additional costs were to be incurred then this should have been raised with you in advance and you approval sought.
So the extra charges should be discounted to a degree – maybe not necessarily completely removed if you have received work and materials to benefit you but you should not be responsible for the full bill and can challenge it further if needed.
This is your basic legal position. I have more detailed advice for you in terms of the options you have on taking this further if the matter remains unresolved, which I wish to discuss so please take a second to leave a positive rating for the service so far (by selecting 3, 4 or 5 stars) and I can continue with that and answer any further questions you may have. Don’t worry, there is no extra cost and leaving a rating will not close the question and we can continue this discussion. Thank you
Thank you. What you have proposed is reasonable because as mentioned any extra work should have been agreed with you and you should have given them the go ahead first. After all you had an agreement in place and both of you would have been contractually bound by it so any amendments to it should have been negotiated and agreed in advance of the work proceeding. That is the whole point of having an agreement in place to start with, otherwise everyone can charge whatever they want at the end and take advantage of customers.
An estimate is not as fixed as a formal quote but it is reasonable to expect a tradesman to inform you of any substantial changes in price and seek your agreement before proceeding with the work. You may have a set budget and undertaking further work and incurring further costs could be impossible for you to meet so even with an estimate they should be keeping you updated as to the costs incurred and what further costs may be incurred