Hello my name is ***** ***** I will help yuo wtih this.What is it you want to achieve please?
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n1-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
I would only add:
Should I not receive a response to my letter within this time frame then I anticipate that court action will be commenced with no further reference to you. This will include additional costs and interest.
Does that clarify?
I would go to mediation......
Yes I would just email suggesting mediation. Its up to them to suggest it.
You can find Mediators online.
90% of mediations settle.
yes that is fine.
You can issue proceedings.
Its up to you, to either accept or go to Court
Yes that is ok
As I said before if you are not happy you can issue proceedings.
Totally up to you. It's a personal decision how much the and money you invest in this.