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Hello my name is ***** ***** I will help you.
Could you please explain your situation a little more?
Do you have a ccj and if so what for? Have you complained to the ombudsman at all?
Were you asked when you took out the insurance if you have a ccj?
How much was the ccj for?
Ok. You need to write a formal complaint as I can't see them declining insurance for such a small sum. They will invetsigate the matter and report back to you.
If they do not uphold your complaint then you can raise one with the financial statements ombudsman. They can investigate the matter and see whether in reality they would have insured you and are using this as an excuse not to pay out,
They offer a free, independent service at www.financial-ombudsman.org.uk
That should resolve the matter for you.
Can I clairfy anything for you about this today please?
I can't say, they should have a policy document setting it out.
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