Hello my name is ***** ***** I will help you with this.
Could you please explain your siautaion a little more?
Sorry I was just in Court.
Yes if you have protection its the same as PPI. If you have been mis-sold it then you can claim it back.Can I clarify anything for you about this today please?
Yes you can write to the Mortgage Provider and ask for it to be investigated.
Then if not you can go to: www.financial-ombudsman.org.uk
Does that clarify?
Whether you needed it, whether you asked for it, whether you were made are of it
Then you need to go to the Provider make a complaint then go to the Financial Ombudsman.
Can I clarify anything for you?