Hello, my name is***** am a qualified lawyer and I will be assisting you with your question today.
What reason have they given for not providing you with a proper bill?
OK, thank you for your response. Thank you also for the live phone call request. I am unable to talk at the moment but leave it with me and I will review the relevant information and laws and will get back to you at the earliest opportunity. There is no need to wait here as you will receive an email when I have responded. Also, please do not responded to this message as it will just push your question to the back of the queue and you may experience unnecessary delays. Thank you.