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Hello my name is ***** ***** I will help you with this.What is it you want to achieve please?
Did you not notice that they refunded you?
In law they do not need to send the letter other than post. There is nothing to say they must sent it recorded delivery.
However what you should do is write and make a formal complaint. The insurers will investigate it and come back to you.
If that does not resolve the matter you can then contact the Financial Ombudsman about their disgraceful behaviour about how bad they have treated you. The Ombudsman offer a free, independent service and can investigate your complaint at: www.financial-ombudsman.org.uk
The Ombudsman may find that the insurance company cover the cost and expenses of the accident.
Can I clarify anything for you about this today please?
I would make sure it is in writing, not by email or telephone call
Does that clarify?
Yes the third party insurer, because there was no negligence on your part
You need to put it in writing to the insurer. They need to give you a final response.
Sadly I cant draft a letter for you, but simply put:
1) What happened
2) What they did wrong
3) What was the outcomeDoes that clarify?
Yes that seems fine, but say you will go to Ombudsman is they fail to deal with this satisfactory.
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