Hello, my name is***** am a qualified lawyer and I will be assisting you with your question today.
What reason have they provided for the delay?
OK thank you. Thank you also for the live phone call request. I am unable to talk at the moment as I am in court today but please leave it with me and I will prepare my advice during the day and get back to you at the earliest opportunity. There is no need to wait here as you will receive an email when I have responded. Thank you.
Nice to speak to you just now, if you have any further questions please do not hesitate to get back to me