Hello my name is ***** ***** I will help you with this.Do your association rules give an opportunity to appeal?
Sure. Then all you need to do is get an independent advisor to come in and re-consider the decision.
You present the evidence, the respondent presents the evidence (written format) and they make a decision with reasons.
Can I clarify anything for you about this today please?
Does that clarify?
Yes. The tenant should - they want to appeal
All the best.
No. Do nothing else since the letter.
all the best
I wouldn't worry what he is saying.
Correct. Or you can write and suggest an appropriate time and date.
Yes I would. You need this resolved.
Well there is no offence of that. But if you want to speed up the process then you could appoint someone independent if you wish.
That may just speed up things, but you dont have to, unless your own rules say you do.