Hello, my name is***** am a qualified lawyer and I will be assisting you with your question today.
How long after the installation did you experience issues?
OK, thank you for your response. Thank you also for the live phone call request. I am unable to talk at the moment but please leave it with me and I will review the relevant information and laws and get back to you at the earliest opportunity. There is no need to wait here as you will receive an email when I have responded. Also, please do not responded to this message as it will just push your question to the back of the queue and you may experience unnecessary delays. Thank you.
Hi there, they cannot just withdraw the guarantee and if you still owe them the money and are willing to pay this £500 or so, I suggest you send them a cheque to cover that and if they accept it then it should give them no reason to try ad withhold the guarantee