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How long ago did you lay the patio? Also, is the customer not willing to let you have the slabs back?
No I wrote out an agreement to let me have slab back but they want money I lay patio in may
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Thanks for your patience. If you are offering to give them a refund you can ask for the slabs back but the customer can refuse to allow you back on to the property to take these. In these circumstances you can consider refunding them the labour costs and keeping the costs for the slabs to cover these expenses. The issue with taking the slabs back is that you would be expected to return the patio in the condition you found it before you started work, which could create more work and costs for you. So it is best if you refund them the labour cost and if they do not wish to return the slabs – keep the money for these.
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They said they will not let me remove slabs
But want a refund but I'm only willing to give them refund if I get slabs back i just want to no if I with in my right not to give refund if they don't let me have slabs
What is the customer not happy with - your work or the slabs?
in that case you should still consider refunding them the work and if you cannot get the slabs back - deduct their cost from the refund amount. In the end if they do not want to return these you cannot get them back - you cannot get onto their property without their consent. But you can certainly try and negotiate to start with and state that a refund is only conditional on them returning the slabs - then you can refuse to refund them and see how far they take this - if it looks like they are going to go as far as court, you can just do as suggested - refund the work costs and deduct the slab costs from the amount - then they have no claim against you.
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I said I will only give refund if they give slab back but they said no they want refund or they will take to court I feel I have been fair what do you think I should do
The issue is not the slabs so you are not arguing over these - if the workmanship was the issue then you should consider refunding them for that but as mentioned you can deduct the cost of the slabs so you do not lose out on materials