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How long after returning the car were you sent the invoice? Also, was the car damaged before your returned it?
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Just to check what did the agreement between you say about damage when the car was returned - what was acceptable and what were your liabilities?
Thank you. It is a difficult one because it essentially comes down to what is reasonable care and what level of damage becomes unreasonable.
There is sadly no independent measure of this and it will depend on a case by case basis. If they are trying to rely specifically on their fair wear and tear policy then unless you were made aware of it in advance or it was made available to you or mentioned in the contract, then it should not form part of the contractual relationship between you.
It would then go back to what one would consider to be reasonable care. In reality only a court can decide what that is, looking at the damage caused and the use of the car and length of time you had it for.
You do not have to pay the bill – this is just a request based on their interpretation. If they really want to pursue this the only way to force you to pay is to take you to court and win. They need to prove that you were negligent in the use of the car. You could take your chance in court – if you lose you will not have to pay their legal fees – just what the court decides the damage is.
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To review documentation it would be a premium service and it will attract an additional fee but it should not be too much. Perhaps if you can upload the documents on here please then I can see how much work is involved before I provide a quote?
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can you please try a free file sharing service like www.mediafire.com
Hi sorry I have been in court most of today and sadly will be there most of tomorrow too. Just to check for now - have you checked the policy where acceptable damage is discussed and compared it to the damage in your case? Is it way out to what they consider acceptable?