Hello, my name is***** am a qualified lawyer and I will be assisting you with your question today. Which company is this, do they have a name and website?
ok thanks I will look into this and get back to you later today, I am just travelling to the office right now
Thanks for your patience. The company in question does appear to be valid in a sense that it is registered with UK’s Companies House and is a real company registered to trade. The website has also been operational for some 5 years and is associated to that company. However, that does not mean they will necessarily offer a top service. There have been negative reviews about them from the public, such as:
On the other hand others have not reported any issues so it does appear to be a bit of a hit and miss as to whether you get decent service from them or not.
What is certain is that if you have paid for something then you have the right to either receive these goods or get a refund. So you can pursue them for a refund of the amount paid if the item has not been received. One issue is that you paid via a bank transfer so you get no consumer protection at all that way – with a credit card you may have approached the credit card company to claw back the money but this is not possible with a bank transfer. So if they refuse to refund you the only way to try and get your money back is by suing them in court. This would create certain difficulties for you because you are based in Malaysia and they are in the UK. You personally have to make the claim and you cannot do this if you are in Malaysia so you will perhaps have to approach solicitors in the UK to help you with making a claim here and maybe use their address for correspondence and service of documents. But this would be the only way to officially force them to refund you. It should be used as a last resort so in the meantime try to continue negotiating directly with them. If needed you can also report them to Action Fraud – the UK fraud branch of the police:
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Hi there, they may indeed be taking advantage of the fact you are located abroad but you need to be the one making any reports or claims personally so you cannot get someone to do the report on your behalf, but the link I sent will allow you to do that remotely. In terms of solicitor costs, it can vary greatly, depending on who you use and how much you use them. It can be several hundred pounds for basic assistance, up to a couple of thousand for them to issue and fully pursue a claim on your behalf. Use the report first and see where that takes you and continue to negotiate with the company direct. You are in no immediate rush to make a court claim so only use that as a last resort
It won't really affect anything if you tell them and it could help in changing their stance on this by showing that you are taking things seriously and will take it even further if necessary
A collective claim may not necessarily be the best way if your claims arose from separate transactions
There is nothing wrong with accepting a replacement if you still want the item just ensure it is sent via a secure tracked shipping method
Hi, they are rather unprofessional by the looks of it but don't let that get to you at this stage. Just reply - yes reship the goods, using tracked delivery so we both have peace of mind and avoid any future disputes and leave it at that until you see what they do and if you get the items.
there is a possibility it may not have consequences, if Action Fraud do no believe this was actually fraud. In that case legal action is the only way to take this further
i really cannot say whether live chat with them would help - they assess each case on its own facts and merits so they will decide what they can do in the circumstances. Nothing to lose by doing so. I would give it until the beginning of the week after they said they would ship. As to hiring a lawyer for a flat fee that is possible but it will involve some searching around until you find someone willing to do this that is right for you
Hi as mentioned let's wait and see what happens - you need to be reasonable and give them time to ship the goods and allow them time for delivery. So depending on how long it would take to ship, assuming that time has passed and there is nothing, your only way of proceeding really is to consider the court claim as previously discussed
they may not have sent it via a trackable service - that could be why. I cannot guess though so I can't tell you why they are not providing the details. Realistically your only chance of pursuing this is via the courts, for fraud you are relying on the relevant authorities to act and they do not always do so - they decide if it is worth pursuing it themselves
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