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Hello my name is ***** ***** I will help you with this.
What is it you want to achieve please?
What would the cost be of these replacement items?
You need to write and set out your losses and request a refund of those within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n1-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Loss of service history you would need to compare 2 cars which are the same as yours. One with and one without. It would be loss of value in this regards.
Can I clarify anything for you about this today please?
No it does not. You have some evidence which is verbal and website.
Does that clarify?
The branch you purchased it. If you do not get joy from that, then try head office.
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