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Hello my name is ***** ***** I will help you with this.
How did you pay or the sofa please?
Ok, under the Consumer Rights Act 2015 you can reject the goods if it is within 30 days. If you are outside the 30-day right to reject, you have to give the retailer one opportunity to repair or replace any goods or digital content which are of unsatisfactory quality, unfit for purpose or not as described.
If you do not get satisfaction you can also complain to Barclaycard under S.75 of the Consumer Credit Act 1974.
You need to write (to the seller) and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n1-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
Yes you are entitled to a refund.
Does that clarify?
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All the very best.