Hello my name is ***** ***** I will help you with this.
Did you assemble the item when it arrived?
Apologies, I was in court. When would be good to call?
OK - Can you remind me then please, as the system doesnt have an diary alarm?
Forgive me I got called into Court urgently.
When would be good to call this afternoon or this evening?
I tried to call and it comes up as engaged
I did try and call yesterday. I can today if you give me a time.
Goods must be as described, of suitable quality and fit for purpose under Consumer Rights Act 2015.
The card issuer is jointly liable under S.75 Consumer Credit Act 1974
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n1-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?