How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jamie-Law Your Own Question

Jamie-Law
Jamie-Law, Solicitor
Category: Law
Satisfied Customers: 1322
Experience:  Solicitor
96104960
Type Your Law Question Here...
Jamie-Law is online now

I purchased an Amazon Echo on ebay. Here in France I could

Resolved Question:

Hello,
I purchased an Amazon Echo on ebay. Here in France I could not get it registered. Contacted Amazon, they replied it was flagged "lost or stolen". The seller on ebay insists this is not true.
After further email exchanges with Amazon, it appears they do not contact or give me the contact details of the rightful owner, whom they must know to flag it.
Amazon therefore effectively blocks any further us of the gadget.
I can off course try to get a refund from the seller, which I will do, but this leaves some burning questions about Amazon's practices;
- By not divulging the real owner, they effectively protect the "finder/thief" of this product.
- They make it impossible for me to return the product to the rightful owner.
- I have no way to even check the truth of their statement, it may also just be a way of Amazon to prohibit second hand sales and increase their total sales. There seem to be many people with the same problem.
- Is it legal that they can deny at will, and unchecked, the service that makes a product work? After all, I paid in the conviction that I bought it legally.
How can I force Amazon to provide proof that the product really is lost/stolen, or what else can I do?
Many thanks,
Karl Sanders
Submitted: 1 month ago.
Category: Law
Expert:  Jamie-Law replied 1 month ago.

Hello Karl my name is ***** ***** I will help you.

I assume Amazon wont have personal knowledge whether or not it is stolen?

Customer: replied 1 month ago.
They just flagged it as lost OR stolen and refuse to register.
Expert:  Jamie-Law replied 1 month ago.

how did you pay for the goods?

Customer: replied 1 month ago.
Via credit card on ebay. The selleris French, but the item is from Amazon uk.
Expert:  Jamie-Law replied 1 month ago.

Have you contacted your credit card provider at all yet?

Customer: replied 1 month ago.
No,but my main issue is with Amazon, are they allowed to deny me service without providing proof that the item is lost/stolen ?
Expert:  Jamie-Law replied 1 month ago.

Have you formally complained to Amazon? If so, what have they said?

Expert:  Jamie-Law replied 1 month ago.

Have you formally complained to Amazon? If so, what have they said?

Customer: replied 1 month ago.
62;I trust you received my earlier reply and await your answer/advice,Karl Sanders
I understand you're upset and I regret that we haven't been able to address your concerns to your satisfaction.However, as earlier informed by my colleague that we cannot disclose the owner of the serial number you have provided (90F0071863620KRP). Unfortunately, we will not be able to offer any further assistance with this matter.You may want to contact one of the below advisory bodies regarding your concerns:Trading Standards – For more information, please visit the following website: https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-stand...The Citizens Advice Bureau – For more information, please visit the following website: http://www.adviceguide.org.ukThe Retail Ombudsman – Please note, we are not a member of The Retail Ombudsman dispute resolution scheme. We believe our customers are better served when we discuss customer service issues directly with our customers. However, we welcome feedback from all consumer organisations, so that we can continually improve our customers’ experience. For more information, please visit the following website:http://www.theretailombudsman.org.ukThe Retail Ombudsman can be contacted by post, e-mail and telephone:The Retail Ombudsman33 Floor Euston Towers
*****
LondonNW1 3DP
Expert:  Jamie-Law replied 1 month ago.

Ok -you can apply to the Court for disclosure.

You would need to complete form N244:

http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n244-eng.pdf

There is also a Court fee to pay.

Then the Court will list it and decide whether or order Amazon provide disclosure of who it belonged to.

But Amazon are under no duty to check each one and as per the Data Protection Act, they are correct - they are not permitted to release details of the seller without permission.

I am sorry if this is not the answer you want, nor the one I want to give you, but I have a duty to be honest.
Can I clarify anything for you about this today please?

Jamie-Law, Solicitor
Category: Law
Satisfied Customers: 1322
Experience: Solicitor
Jamie-Law and other Law Specialists are ready to help you

What Customers are Saying:

 
 
 
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
< Previous | Next >
  • Thank you so much for your help. Your answers were really useful and came back so quickly. Great! Maggie
  • A quick response, a succinct and helpful answer in simple English. I believe I can now confront the counter party with confidence -- worth the 30 bucks! Rick
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
 
 
 

Meet The Experts:

 
 
 
  • Jo C.

    Jo C.

    Barrister

    Satisfied Customers:

    30316
    Over 5 years in practice
< Last | Next >
  • http://ww2.justanswer.com/uploads/EM/emus/2015-7-7_192327_bigstockportraitofconfidentfemale.64x64.jpg Jo C.'s Avatar

    Jo C.

    Barrister

    Satisfied Customers:

    30316
    Over 5 years in practice
  • http://ww2.justanswer.com/uploads/BE/benjones/2015-12-1_0437_ennew.64x64.jpg Ben Jones's Avatar

    Ben Jones

    UK Lawyer

    Satisfied Customers:

    11553
    Qualified Solicitor - Please start your question with 'For Ben Jones'
  • http://ww2.justanswer.com/uploads/BU/Buachaill/2012-5-25_211156_barrister5.64x64.jpg Buachaill's Avatar

    Buachaill

    Barrister

    Satisfied Customers:

    1754
    Barrister 17 years experience
  • http://ww2.justanswer.com/uploads/JO/jojobi/2013-3-19_0265_maxlowryphoto.64x64.jpg Max Lowry's Avatar

    Max Lowry

    Advocate

    Satisfied Customers:

    894
    LLB, 10 years post qualification experience
  • http://ww2.justanswer.com/uploads/UK/UKLawyer/2012-4-12_9849_F2.64x64.jpg UK_Lawyer's Avatar

    UK_Lawyer

    Solicitor

    Satisfied Customers:

    750
    I am a qualified solicitor and an expert in UK law.
  • http://ww2.justanswer.com/uploads/KA/Kasare/kasare.64x64.jpg Kasare's Avatar

    Kasare

    Solicitor

    Satisfied Customers:

    402
    Solicitor, 10 yrs plus experience in civil litigation, employment and family law
  • http://ww2.justanswer.com/uploads/OS/osh/2015-7-7_19268_gettyimagesb.64x64.jpg Joshua's Avatar

    Joshua

    Lawyer

    Satisfied Customers:

    8199
    LL.B (Hons), Higher Prof. Dip. Law & Practice
 
 
 

Related Law Questions