Hello my name is ***** ***** I will help you with this.
Have you approached them yet please?
Ok, you should. In any event you can go to the domain dispute service WPIO.
They can consider complaints and if it is being used and you have the mark, transfer it to you
Can I clarify anything for you about this today please?
Yes I would email first to put them on notice.
Does that clarify?
All the best.