Hello my name is ***** ***** I will help you with this.
What is it you want to achieve please?
I can call you if you prefer, as some customers do, this is additional cost. Or we can keep it online if you want?
As of 14th Oct did they move out?What is the cost of cleaning and putting things right as to the damage they caused?
Given they paid up to 14th October it was up to them whether they moved out.
They chose to but did not have to.
You do not have to refund any of this cost. Indeed you would be able to issue proceedings for the lost rent.
Just because you do not have a contract does not mean there is not one - there is one by conduct.
You do not have to refund them anything, they paid to 14th and could have left then
Therefore you do NOT owe anything
Can I clarify anything for you about this today please?
No they do not.
Does that clarify?
That is not right. There is no claim against you.
You need to write and set out your losses and request money for lost rent within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n1-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
No I dont think you did.But you do not have to pay anything back.
Yes. You do NOT need to give them any money back.
What else do you want to know?
Yes ignore the demand
No thats ok - do you have anything else to ask?
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