Hello, my name is***** am a qualified lawyer and I will be assisting you with your question today.
Have you contacted the company about this? If so, what have they said exactly?
OK thank you, ***** ***** it with me. I am in court for the rest of today so will prepare my advice in a while and get back to you at the earliest opportunity. There is no need to wait here as you will receive an email when I have responded. Thank you.