Hello my name is ***** ***** I will help you with this.
When did the accident happen and when did they skip it?
The photos, are they date/time stamped?
How much is the replacement? How old was it do you know?
Indeed. What is it you would like to know about this?
Potentially. In this case they said they would keep it - they did not.
As such in my view although you may be liable for a repair, you are not liable for a replacement.
That is because it could have been repaired and they could have mitigated their loss (repair would be cheaper).
If they have just thrown it away when they said you could inspect then that is unreasonable.
Can I clarify anything for you about this today please?
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