Many thanks for your patience. It is likely that they can still pursue this debt now, assuming that what she owes them has not yet been paid off. The fact that this debt is 20 years old would not make a difference – as she has been paying it off this time, it would have kept it ‘alive’ so to speak. Only if she had made no payments or made no written acknowledgements that she owes anything would it have been tie barred after 6 years. At this stage they will be able to pursue her if needed.
I suggest that the first thing you do is get her to contact them and ask for full details on her liabilities under this debt – you need to check what it was for, how much for and how much has been paid. You also need to see the interest and repayment agreement to check what she is due to pay them in total. Once you have that you could consider making a repayment offer where you offer to repay a lower lump sum for the full satisfaction of the loan. They do not have to accept that though so it is up to them but you have nothing to lose by trying.
If all such negotiations fail she may be liable for the repayment still, although as mentioned it would depend on what the repayment terms were so that is why it is important to request these from the debt collectors.
She can also risk stopping the payments but sometimes t can backfire, for example if they decide to take her to court for this. However, on other occasions they just continue making threats and sending demands without ever going as far as court, which would be the only way they can force her to pay.
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