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Hello my name is ***** ***** I will help you with this.
What is it you want to achieve?
Hi it appears Jamie has not followed up so perhaps I can help.
I would make a complaint to the Insurance Ombudsman, whose details can be obtained from your search engine.
If the insurance company have already apologised a finding against them by the Ombudsman is almost inevitable.
Whilst a ruling is not legally binding the insurance company ignore the ruling at their peril and it is most likely to lead to an improved offer.
The advantage to you is you do not have to pay a court fee or deal with such issues as legal liability.
I hope this helps. If there are any further points please reply I will be happy to respond.
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