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Jamie-Law
Jamie-Law, Solicitor
Category: Law
Satisfied Customers: 4055
Experience:  Solicitor
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I p aid in full for sofa looked awful in the room. It has

Customer Question

I p
aid in full for sofa looked awful in the room. It has been returned.
Paid £911 they'll only refund £455 I didn't mind paying for incurred
costs but is £456 excessive? I notified them immediately .
Submitted: 8 months ago.
Category: Law
Expert:  Jamie-Law replied 8 months ago.

Hello my name is ***** ***** I will help you with this.

Did you order this online or in a shop?

Customer: replied 8 months ago.
In the shop
Expert:  Jamie-Law replied 8 months ago.

Its bad news I am afraid. Unless the contract states otherwise they dont have to take it back. You can only change your mind if it was ordered at a distance, ie online.

As it was not then you cant just cancel and change your mind. However I will outline the process for you anyway:

You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.

If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n1-eng.pdf and take it to your local County Court.

The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.

If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.

Can I clarify anything for you about this today please?

Expert:  Jamie-Law replied 8 months ago.

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