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Jamie-Law
Jamie-Law, Solicitor
Category: Law
Satisfied Customers: 4070
Experience:  Solicitor
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We brought a bed that when finally delivered was slightly

Customer Question

We brought a bed that when finally delivered was slightly damaged on one of the two base units and was incorrectly aligned from Carpetright
They spoke with the manufacturers who want to send an engineer to fix the faults
We want the bed base replaced can we insist on that
Submitted: 8 months ago.
Category: Law
Expert:  Jamie-Law replied 8 months ago.

Hello my name is ***** ***** I will help you with this.

Yes, under the Consumer Rights Act 2015 you are entitled to a repair, replacement or refund.

So yes, you can ask for a new one.
Can I clarify anything for you about this today please?