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Hello my name is ***** ***** I will help you with this.
What is the value of costs you have incurred please?
You need to write and set out your losses and request a refund within 14 days or say will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n1-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
As for the position of the Council you need to write and make a formal complaint. This will be investigated by the Chief Officer of the Council. If that department does not find for you then you can complain to the Local Government Ombudsman.
They offer a free, independent service and can examine your complaint for free at: www.lgo.org.uk
Can I clarify anything for you about this today please?
That is fine and clear, just need to put it into paragraphs.
you can claim a nominal sum for the disruption. Not more than a few hundred £
Does that clarify?