Hello, my name is***** am a qualified lawyer and I will be assisting you with your question today.
Have they contacted you to ask for these items back?
Thanks I will call shortly, just dealing with another customer I was already helping, thanks
I tried calling but only get through to an automated reply system telling me to hang up?
As I was not able to get in contact with you I will reply on here instead. You do not have to keep sending the items back. Whilst these will not be unsolicited goods, you still have no obligation to send them back and certainly not pay anything in the process of doing so.
Your actions from now on should be as follows:
1. Contact the company and request that they arrange collection of the goods, either physically coming round to do so or sending a courier or pre-paid shipping labels. Tell them that you are giving them 14 days in which they can contact you and arrange collection or you will dispose of the goods. Keep copies of any correspondence sent and ideally send by recorded delivery.
2. If they fail to get in touch with you then you are no longer obliged to keep the items and can dispose of them. You may wish to keep them for longer just in case but that is entirely up to you.
As to ensuring they no longer send any items, sadly you cannot prevent that – no one can physically force them to do so. Hopefully with time they will realise their error. In the meantime there is nothing stopping you from sending further correspondence to advise them of that.