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Hello my name is ***** ***** I will help you with this.What is it you would like to achieve please?
Does the policy say they can change the cover mid way through or after a claim?
its 60 pages long and outside the remit of the question.
I can look through it but it will take several hours and sadly an extra cost.
Let me know if you want me to go through it.
Ok - if that is the case they can not. The contract is agreed and unless it says otherwise they must provide full cover for the duration of the term.They can not change their minds mid way through it - that is like BT saying, actually we have changed our mind, we are not going to provide you with a phone service from 3 weeks time!
You should write, make a formal complaint and ask them to investigate.
They will provide a final response and if they do not uphold it, you can then complain to the Financial Ombudsman.
They offer a free, independent service at: www.financial-ombudsman.org.uk
That should resolve the complaint.
Can I clarify anything for you about this today please?