Hello, my name is***** am a qualified lawyer and I will be assisting you with your question today.
What is your returns policy? Also, how long ago did they buy it?
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Hi there, when a consumer makes a purchase from a business seller, they have certain 'statutory' rights under the Consumer Rights Act 2015, which states that the goods must be:
· of satisfactory quality – they must not be faulty or damaged when received
· as described – they must match any description given at the time of purchase
· fit for purpose – they should be fit for the purpose they are supplied for
If they do not meet the above requirements, you will have certain legal remedies against the seller. Also note that there is no protection against fair wear and tear, misuse or accidental damage, faults that were pointed out at the time of sale or if they change their mind and no longer want the goods.
The rights against the seller are:
1. Reject the goods and request a refund - this must be done within 30 days of purchase or delivery.
2. Repair or replacement – this can be done within the initial 30 days or after, if that deadline has passed and a rejection is no longer possible. If a repair is not possible or has failed, the goods can still be rejected for a refund, or if the consumer wants to keep them, they can ask for a price reduction.
So unless the buyer can show that the scooter was not as described, not of satisfactory quality or not fit for purpose then they cannot ask for a refund. They have left it there with you now but that does not mean that they can expect a refund on it. I suggest you store it safely for some time to see what happens but in the end you can contact them to advise that you will dispose of it if they do not collect it within a set period of time and won’t be getting a refund.