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Jamie-Law, Solicitor
Category: Law
Satisfied Customers: 5612
Experience:  Solicitor
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We have paid a deposit for a lease car £4750, which was

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Hi We have paid a deposit for a lease car £4750, which was £4000 upfront deposit and £750 first months payment. We are still yet to receive the paper work or the vehicle. We have been told lots of different lies and i haven't signed anything.
The original form was completed to request for the car, we then had an email to confirm it had been approved, then we was asked that the deposit was paid to secure the car. The money has now been with Limitless leasing for 3 weeks and no further on are we to receiving the paperwork or car. Linkedin now show a number of customers int he same situation as myself. I have asked for a refund and they keep saying give me another few days. I just want a refund now as they cant be trusted in my eye.
Submitted: 8 months ago.
Category: Law
Expert:  Jamie-Law replied 8 months ago.

Hello my name is ***** ***** I will help you.

Did you do the deal at a distance or at the showroom?

Customer: replied 8 months ago.
Over email and phone.
Customer: replied 8 months ago.
They asked me to secure the car by paying the deposit. Now they say their supplier is delayed in sending over the paper work
Expert:  Jamie-Law replied 8 months ago.

How did you pay the deposit?

Customer: replied 8 months ago.
By bacs transfer
Expert:  Jamie-Law replied 8 months ago.

You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.

If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: or by completing form N1 and take it to your local County Court.

The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.

If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.

Can I clarify anything for you about this today please?

Customer: replied 8 months ago.
Will this need to be sent by post or email? do I send it recorded delivery and signed for? after the 14 days we proceed is that correct?
Expert:  Jamie-Law replied 8 months ago.

ideally by post in case they ignore email. Yes after 2 weeks you proceed.

Does that clairfy?

Customer: replied 8 months ago.
thank you. Do you think we will get our money back
Expert:  Jamie-Law replied 8 months ago.

I think you have an arguable case.

All the best. If I could ask you to rate my answer before you go today, by clicking on the 5 stars or happy face, otherwise the site does not pay me for the time spent with you today. It is also an important part of the online process. Thank you in advance and good luck!

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