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I will try to help you with this. Are you able to repost the question here and we can start again from scratch?
You said " I have a ref. number 14185097, I talk today with Maria,I already sent two letters (one month ago) to the person with whom I have the problem and he didn't answer yet, how I need to proceed?"
What is your problem that you advice for?
Under the Consumer Rights Act 2015 a business must carry out a job with reasonable care and skill. It would appear they have failed to do that.
You are entitled to compensation/damages which is going to be the cost of getting the repair done properly.
You can either get the repair done yourself elsewhere and if it costs more than either you have paid or this person was going to charge you, then you would be entitled to recover the extra. If you have already had the work done, and he won’t pay, you can take into the Small Claims Court www.moneyclaim.gov.uk
If you have not had the job done, then you will need quotations (not estimates but quotations) for putting the job right to support your claim in the Small Claims Court. You could also add reasonable expenses and travelling expenses to your claim.
Can I clarify anything else for you?
I would give them another letter along with the quotation telling them that they are in breach of the provisions of the Consumer Rights Act and giving them until a particular date failing which you will then end up in court. You don’t want them to allege that you have been premature or in issuing those court proceedings.
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You can easily issue Small Claims Court proceedings using this link www.moneyclaim.gov.uk
Provided you have proof of the bad work and the cost and so on and so forth to support your claim there is no reason why you have to hang onto the bike to wait for the court proceedings. Just make sure that you have lots of photographs of the damage and repairs.
I would also suggest that you tell the repairer that you intend to go through the Small Claims Court and tell them that you are going to sell the motorcycle so do they want to inspect it and take any photographs before it goes.