How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jo C. Your Own Question
Jo C.
Jo C., Barrister
Category: Law
Satisfied Customers: 31861
Experience:  Over 5 years in practice
12826847
Type Your Law Question Here...
Jo C. is online now

I bought a floor polisher last Thursday and used it on

Customer Question

I bought a floor polisher last Thursday and used it on Friday. During use the whole thing went up in flames, damaging the wooden floor, never mind the shock. Hoover (from whom I bought the machine) sent an engineer almost immediately and he felt the fire had been caused maybe by a faulty lead supplying the motor. Difficult to assess because of the extent of the damage. He assured me that 'Hoover would look after me'. However, on his way out he saw the tin of product used (wax polish) and noted the inflammable signal. This is compulsory with all products containing white spirit. His attitude changed and now Hoover are standing back saying they are not accepting responsibility. I paid £120 for the machine, £75 for the floor product, and now face £200 excess on my household policy to repair the floor. What can I do to address this £395 loss?
Submitted: 6 months ago.
Category: Law
Expert:  Jamie-Law replied 6 months ago.

Hello my name is ***** ***** I will help you.

How did you pay for the machine?