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Hello my name is ***** ***** I will help you.
How did you pay for the trial?
Ok. Have you raised a dispute with them yet please?
In short - fraud.
You have never had the goods and as such can raise a claim. In any event you are entitled to a 14 cooling off period once you get the trial.
I assume you did not and can raise a dispute in this basis.
Can I clairfy anything for you about this today please?