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In a first letter I would suggest you simply outline what has happened so far (only a brief summary to remind them how you found yourself here, I would say a paragraph on that). Then detail what you expect from them to resolve this, perhaps bullet points would be useful so it is clear. Finally a deadline by which they should contact you to arrange the work.
Try not to be too aggressive in the first letter as the more aggressive someone is the more likely the other party will be put on the defensive and could affect their willingness to work with you.
However, if this initial letter does not work, then you can become more formal and matter of fact. I would say if the initial deadline has passed with no communication then you can write another letter, again with a summary and what you expect but state that there is now a final deadline and that falling to meet it would leave you with no option but to issue proceedings in the County Court.
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