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Hello, I bought some concert tickets from *** ** LTD, unknowing my wife had bought the same tickets from the concert promoter direct at a cheaper price. I messaged *** straight back to say o would like a refund, asking them to refer to the 1979 Sale of Goods act, 1974 Consumer Credit act or 2014 Consumer Contracts Regulations, and that i would like to exercise my rights for a 14-day refund for online purchases. They stated that these did not apply to them as the tickets are a time sensitive purchase. The event is the 17th August 2017. Are they allowed to not give me a refund? Nathan ***
Hello Nathan my name is ***** ***** I will help you.
They are correct. The Consumer Rights Act 2015 does not apply to things like concert tickets. However if you wanted to bring a small claim anyway I will outline the process.
You need to write and set out your losses and request a refund within 14 days or say you will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n1-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
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