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Thank you for your question and welcome. My name is ***** ***** I will assist you. Can you send me the exact wording of the text?
Thank you. Techincially they are a dual fuel supplier to the extent that they are licensed - what you could do is say there is "no dual fuel domestic energy supplier active and based in Wales". Have they threatened to sue you? Kind regards AJ
Thank you. The issue with their complaint is that you are not actually causing any injury to their business as they are not actively trading in the dual fuel market. If their complaint was upheld you could face a fine, but they would actually have to complain. What are they asking you to do -pull the advert? Kind regards AJ
Hi, Thank you. What medium is the advert being published on - is it a large scale format? Kind regards AJ
Hi, Thank you. You would probably be best clarifying the point as a small print line item or a reference. This is quite common in advertise and it wont lose the immediate effect of the advert. So you do not have to deal with a potential complaint I would ask the other party if this is acceptable as a resolution? Kind regards AJ