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Did you ever get a breakdown of any invoice?
Do you have copies of the letters you sent?
Have you ever written to BT directly? Is that who your contract is with?
Who are you billed by, was it BT?
Indeed. You should write to BT and make a formal complaint.
Their address is:
BT Business Accounts Providence Row Durham DH98 1BT
They will investigate the matter for you.
If that does not resolve the matter then you can complain to the Ombudsman. They offer a free, independent service and can investigate your complaint at: ombudsman-services.org/communications
That should resolve the matter for you.
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