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Hello my name is ***** ***** I will help you with this.
Just to be clear, she was aware of the condition? How long as she had it?
If she was aware of it then you can refuse. This is because you highlighted the issue and the customer was happy.
As such you can refuse. In any event she may have worn it for the wedding and just wants to return it.
Can I clarify anything for you about this today please?
I dont know whether she wore the dress, all I can tell you is the law.
The law is that she isnt entitled a refund as she knew about the issue.
Does that clarify?
Correct, she is NOT entitled to a refund. You pointed out any issue before she left.
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