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Hello my name is ***** ***** I will help you with this.
On what basis do they refuse please?
You need to write and set out your losses and request a refund within 14 days or say will go to Court within 14 days. You should make sure you send this signed delivery and keep a copy.
If they do not refund you then you can issue proceedings in the County Court. You can either do this online at: www.moneyclaim.gov.uk or by completing form N1 http://s3-eu-west-1.amazonaws.com/hmctsformfinder/n1-eng.pdf and take it to your local County Court.
The Court will then issue a claim which a copy will be sent to the Defendant who will have a limited time to defend it, if not you can enter Judgment and enforce.
If the claim is for £10,000 or less it will be a small claim so you will not need legal representation. Over this value you would need representation for trial.
Can I clarify anything for you about this today please?
No, you dont have to respond within 14 days.
Small claims is cheap, the costs are fixed relating to the value of the claim.
https://formfinder.hmctsformfinder.justice.gov.uk/ex50-eng.pdfDoes that clarify?
You just write and set out your case, say you want the refund of that cost.
You just set out your claim against them
Does that clarify?
Correct. Dont worry as you have 6 years to bring a claim
Does that help?
Sure. Can I help with anything else today?
I think you do have an arguable case, yes
You have a decent claim, yes. Does that clarify?
All the best.